Services
IT services for businesses of 10 to 250 people
On site around the Phoenix area or remotely. No service contract: you call when you need us, and pay only for the time we spend.
supportTechnical support
Diagnosing and repairing problems with servers, desktops, laptops and printers, so your people can get back to work.
- Desktop, laptop and printer problems
- Server and network troubleshooting
- On site or by remote session
networkNetworking
Internet connections, firewalls, Wi-Fi and the wiring closet, set up properly and documented.
- Internet service setup
- Firewall configuration
- Wired and wireless networks
serversServer maintenance
Regular check-ins on your servers: updates applied, logs reviewed for warning signs, and last night's backups confirmed, so small problems get caught early.
- Windows and firmware updates
- Event log reviews
- Backup job verification
backupBackup & disaster recovery
Designing and running the backup system itself, onsite and offsite, and proving it works with test restores, so a failure, theft or ransomware doesn't cost you your data.
- Onsite and offsite backups with Veeam and Datto
- Periodic test restores
- A plan for getting back up after a disaster
cloudCloud services & migrations
Moving email, phones and servers to the cloud where it makes sense, and leaving them local where it doesn't.
- Cloud email
- Cloud phone systems
- Cloud servers and migrations
phonesPhone systems
RingCentral and Zoom cloud phone service, from choosing a plan to porting your numbers and setting up desk phones and the app.
- RingCentral and Zoom setup as a partner
- Number porting
- Desk phones, softphones and call routing
emailEmail & domains
Your domain, DNS and email delivery kept in order, so mail arrives and lookalike senders get caught.
- Domain and DNS management
- Spam and phishing filtering
- SPF, DKIM and DMARC setup
securitySecurity
Practical protection for a small business: multi-factor sign-in, patching, endpoint protection and sensible access rules.
- Multi-factor sign-in
- Patching and endpoint protection
- User access reviews
complianceCompliance support
The technical side of HIPAA for medical offices and client confidentiality for law firms: encryption, access controls and records of who can see what.
- HIPAA technical safeguards
- Encryption and secure file sharing
- Access controls and audit records
peopleEmployee setup & departures
New hires get a ready computer and accounts on day one. When someone leaves, their access is shut off and their data is kept.
- Computer and account setup
- Access shut off when they leave
- Mailbox and file handover
planningIT planning & budgeting
A plain-language plan for what to replace, upgrade or move to the cloud, and roughly when, so IT costs aren't a surprise.
- Technology roadmap
- Equipment replacement schedule
- Annual IT budget
Billing
Simple hourly billing
No retainer and no monthly plan. You're billed for the time we work, and nothing when everything is running.
Time is billed in quarter-hour increments, whether we help on site or remotely.
Visits to your office have a one-hour minimum.
Regular hours are Monday to Friday, 8 to 5. Emergencies outside those hours are handled at the same rate.
Who we work with
Small and mid-sized offices across the Valley
Clients across the Phoenix area, mostly in downtown Phoenix, Scottsdale and the East Valley.
Have an IT problem or a project coming up?
Call (480) 382-3289 or send a message.